Refund policy

At Vancei, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and uninstalled
Be in its original packaging
Include all original parts, accessories, and documentation
Be in the same condition in which it was received
Before sending any item back, please contact us at info@vanceihome.com to request return authorization. Returns sent without prior approval may not be accepted.

Return Shipping Costs

Unless the item arrives damaged, defective, or incorrect due to our error, return shipping costs are the customer’s responsibility.

For large, heavy, or freight-shipped items, return shipping may be significantly higher than standard parcel shipping. In some cases, original shipping costs and return freight costs may be deducted from your refund.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Customized or made-to-order products
• Clearance or final sale items
• Items that have been installed, used, or altered
• Items missing parts, packaging, or documentation due to customer handling
• Products damaged after delivery due to misuse, improper installation, or neglect
• Damaged, Defective, or Incorrect Items

Please inspect your order carefully when it arrives.

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging
• If the package shows visible damage upon delivery, please do not accept or sign for it.
• Ask the carrier for a damage report and contact us immediately.

If the issue is confirmed, we will work with you to provide a replacement part, a replacement item, or another appropriate solution.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at info@vanceihome.com for assistance.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed back to your original payment method within 5 business days. Please note that your bank or credit card company may require additional time to post the refund.

If applicable, the following may be deducted from your refund:

Return shipping costs
Original shipping costs
Restocking fees, if clearly stated in advance
Any value lost due to missing parts, damage, or improper repackaging

Order Cancellations

Orders may only be canceled before the item has shipped.

If an order has already been processed or shipped, cancellation may no longer be possible. In that case, the order will be treated as a return once delivery is completed.

If the order is already in transit, outbound and return shipping costs may be deducted from the refund.

Refused Deliveries

If a customer refuses delivery, the customer will be responsible for all freight and purchase costs.

If a refused shipment is returned to us, any shipping charges, return freight charges, and related handling costs may be deducted from the refund.

Late or Missing Refunds

If you have not received your refund yet, please first check with your bank, credit card company, or payment provider, as processing times may vary.

If you have completed those steps and still have not received your refund, please contact us at info@vanceihome.com.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us at: info@vanceihome.com