Shipping policy

At Vancei, we work with trusted third-party shipping carriers, including DHL, FedEx, UPS, and USPS, to deliver your order safely and efficiently.

We offer free shipping on all orders.

Processing Time and Delivery Time

The total delivery time includes both processing time and shipping time.

Processing Time: 0–3 business days
Standard Delivery Time: 6–12 business days

Please note that delivery times may vary depending on the product, warehouse location, shipping carrier, and destination.

For out-of-stock items, we will ship your order as soon as the item is restocked and arrives at our warehouse.

Some products are shipped directly from the manufacturer and may require additional processing time.

Large or Oversized Items

For large items with package dimensions exceeding 39 inches / 100 cm, sea freight may be required. In these cases, shipping time is typically 35–45 days.

Shipping Destinations

Vancei currently ships to:

United States
Canada
Australia
Europe

We do not ship outside these regions.

Please note that truck freight service is not available for Alaska or Hawaii.

Order Tracking

Once your order has shipped from one of our warehouses, tracking information will be sent to you by email.

You may track your shipment through the carrier’s official website, such as FedEx, UPS, USPS, or DHL.

To speed up delivery, your order may be shipped from different locations, and you may receive multiple packages. There will be no additional shipping charges for split shipments.

Delivery Address and Special Instructions

Please provide a safe, accurate, and reliable delivery address when placing your order.

If you believe your address may not be suitable for safe delivery, please provide an alternative address that can receive the shipment.

Any special shipping instructions must be provided at the time of ordering.

Furniture, Oversized, and Heavy Items

For items that meet standard size and weight restrictions, we use carriers such as UPS or FedEx.

For larger or heavier items, standard truck freight may be used. Truck freight delivery is typically curbside delivery, which means the carrier will deliver the item to the nearest accessible location outside your home.

Customers are responsible for:

Receiving the delivery
Unloading the item if required
Moving the item inside the home
Assembly and setup

We recommend that more than one person be available to help when your product arrives.

Assembly instructions will be provided where applicable.

Truck Freight Delivery Notice

For truck freight shipments, the carrier will usually contact you by phone at least 24 hours before delivery.

Before shipment, Vancei will provide your contact number and delivery address to the carrier on the bill of lading.

When the freight dispatcher contacts you, please confirm your delivery address and provide any special delivery instructions if needed. The carrier will arrange an estimated delivery window, usually within a 4-hour time period.

If no one is available to receive the delivery, a redelivery fee may apply.

If the delivery truck cannot access your home, we may arrange delivery to the nearest accessible location. In that case, you will be responsible for arranging pickup from that location.

Damaged Items in Transit

Please inspect your package carefully upon delivery.

If you notice visible damage to the packaging or product, please do not accept or sign for the delivery. Ask the carrier for a damage report and contact Vancei immediately.

If the damage is hidden and discovered after delivery, please notify us within 48 hours of receiving the product.